KBI RESTORATION, INC.

KBI did such a great job and I can finally put that freeze we had earlier this year behind me. I currently live in Florida but my house in Houston flooded from the pipes freezing I had no idea for months until my daughter visited the house she called countless company’s and KBI was the first one to arrive and after me and my daughter talked with their team I was sold on their company. They proved me right as the entire process was quick as they did the job perfect. I Don’t know what else you would want from a mitigation and re-construction company. Thank you KBI!

• KBI Construction did a great cleaning of our office. The whole team was very professional and answered all our questions regarding the materials used. We had our office cleaned for a tier 2 level cleaning that consisted of fogging and cleaning touch points. The technicians arrived on time and were very efficient. I would not hesitate to use them again, for either home or commercial use.

A pipe burst damaging the bathrooms in our home. My brother is a plumber and recommended KBI for the water damage cleanup. They arrived quickly and explained the process in terms that were easy to understand. Once the work began, the team was polite and efficient. I appreciate their professionalism and would hire them again.

I had an apt. Complex fire. It was devastating! I called several companies and KBI was the ONLY ones willing to help me. They took my bed and all bedding. Couch and chairs. All of my coats and clothes and my canvas pictures. Also all of my curtains. Justin came out personally several times with his team and explained the process to me. They were very professional and so very kind to me. I was distraught about everything. They put me at ease and made me feel like I mattered. I love KBI and their staff. I am so grateful to them! Thank you for a wonderful job and experience. God Bless you all.

Buyer beware!! I hired KBI (Kenneth) to rebuild a bathroom, and a few other items around my home after a remediation project. He collected 50% up front, and things started smoothly. However within a month or so things started going downhill. His cabinet maker couldn't install the cabinets under the existing granite counters, and so that was the first delay. It took another week for him to hire a granite guy to come remove the counters, a week after that for the cabinet guy to return, and another week after that for the granite guys to come back. I was charged extra for the granite work, even though it should have been evident and part of the original estimate. Hiring a plumber went fairly smoothly, however after that it took him a month (with several promised install dates missed) to line up sheetrock installers. Throughout this entire process, I was asking about materials for the bathroom (new tub, shower walls, etc), and was told "Go to Home Depot and pick something out". Once I sent him my choices, he collected more money (which I assumed was to order the items I selected). Once the sheetrock was installed he said next step was to bring in a framer to start rebuilding the subfloor and pony wall in the master bath. Weeks go by, and questions for him about status resulted in confusion, him stopping by unexpectedly to look around and figure out what needed to be done, and finally him asking me to go to Home Depot again and place the order for materials. This is when I decided to put the project on hold and ask for a complete acconting of where the money I'd given him already had gone, and how much was left. Weeks go by of asking for this, and instead of a breakdown of costs to date, I was just given an arbitrary amount of how much was left. At this point I decided to move on, and asked for a refund. Weeks go by again, with no refund. An email asking when I was going to recieve it resulted in Kenneth telling me he was waiting for money to come in. Now it was clear to me. Delays weren't the result of inability to schedule subcontractors, they were the result of him not having the funds to pay them. Despite collecting from me up front, money for my project was spent elsewhere, and he was scrambling to find money to continue the project. It took the thread of legal action for him to finally refund the balance owed to me. I don't think he's intentionally ripping people off, but I do think he's comingling funds, and not keeping track of what is spent on each individual project he has going. Because of his inability to manage this project, i'm having to hire a remodel company to finish the bathroom (I've been without it since April), and bring in another GC to finish the other work that Kenneth was supposed to be doing. It's going to end up costing me significantly more than I originally budgeted for.