SERVPRO of Downtown Houston / Team Shaw

Everyone I’ve encountered with this company thus far has been kind, caring and informative. I genuinely feel like everyone wants the best outcome for the customer. Thank you to Rafael and Freddie. They were so quick and efficient with the job they came into my house to do today. I appreciate the courtesy of someone introducing themselves and taking a moment to explain what they will be doing while they’re in my home. Thank you again. Your company is a winner!

These folks are amazing! They came in an hour after we called. Did the water cleanup and left the property when done. What an awesome company and treated us like family.

Team Shaw handled our water damage and reconstruction with professionalism and care. Their communication was excellent—they walked me through every step of the process and made sure I felt supported the entire time. 10/10 would recommend to anyone needing restoration work done right!

Henry Garza, Dave and the team on site w demolition at Casabella Westshore, Tampa, were impeccable, courteous, could not have been more helpful. The Casabella management has been awful. The only bright light of losing my living quarters was working with Henry and Dave.

If stuck working with this devious franchise, watch out for estimates vs reality. These people are not able to send a detailed invoice with the job that was actually performed instead of what was estimated. They will hold your personal items hostage until they get paid what they want instead of billing you for what was truly done. They are also not willing to bid for jobs without a guarantee of work, so as a customer you will not be able to compare options if you get an estimate from them. After my experience with them, it seems that they do know the way they do business is devious, so they are ok with cutting any corners possible to get your insurance money. Update: also broke my garage door, and did not take responsibility for it.